Alberta Troublemaker
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Post by Alberta Troublemaker on Jun 9, 2021 17:12:09 GMT
After successfully creating recordings using the Collaboration mode we are now experiencing the following problem. Problem: Record button is not appearing while in Collaboration mode. Things Tried:
- Log out/in
- Log out all potential Google accounts
- Contacted project facilitator, everything looks normal on their end
- Attempted on several different days
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Post by Admin on Jun 9, 2021 17:18:15 GMT
Hello Alberta, we're really sorry you're having this issue. The only time the record button does not appear is while in Practice Mode, on any of the reference tracks.
Could you submit a problem report so we can get some more information about the problem?
Thank you
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Alberta Troublemaker
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Post by Alberta Troublemaker on Jun 9, 2021 17:29:23 GMT
Completed.
Some of the questions were meaningless. No "error" occurred, so no console log possible.
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Post by Admin on Jun 11, 2021 1:03:27 GMT
Hello again:
We replied to your problem report submission yesterday to request more information, and we are waiting for your reply. We used the email supplied on the problem report submission form to contact you. Please let us know if you did not receive this email. If it is possible there were any spelling errors in the email address supplied on the problem report form, or you supplied an address you do not have convenient access to, please email cyborg.llama.app@gmail.com with a good email contact so that we can get in touch with you and troubleshoot your issue.
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