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Post by smetzger on Dec 18, 2020 13:54:23 GMT
Hi:
I purchased a subscription recently and have created a project that I am working on, and when I logged on this morning it said that I did not have a subscription and that I was using the free app. Can you tell me what happened?
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Post by smetzger on Dec 18, 2020 14:03:44 GMT
my membership issue is not a matter of not waiting long enough for the licensing to go through. I have had licensing for 2 weeks and now it is gone, and so are all of my students'. Please help
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Post by lizrad on Dec 18, 2020 14:16:10 GMT
Please follow the instructions on the troubleshooting page. You will need to log out and log back in.
We have supervised innumerable requests for help exactly as you are describing. Logging back out and in (by clicking the 'user' button on the left-hand side of the bottom screen strip) with the correct address always solves the problem.
To clarify: if this problem happens to you, please know that licensing has not actually been lost. Your browser has become confused to which Google Account you are logged into. Logging out and back in sets the correct account as a default. Because you have not actually lost licensing, your students or any others listed as your secondary users have not lost their licensing either.
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