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Post by daphnegrittani on Dec 8, 2021 12:07:37 GMT
I reinstated my membership with a small license. I have added 11 gmail accounts to my license and have also granted these emails access to some projects however they still do not have access and are getting an error that they require access to a license. Would you be able to investigate? I am thinking that perhaps there is still some issue with my account that is not allowing me to grant licensing? Initially when I had my license reinstated it was still showing as a free membership. This was corrected however as mentioned, the gmail accounts that I added as members are having issues. They can see the projects but don't have access to do anything.
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Post by Admin on Dec 8, 2021 12:54:29 GMT
Hello Daphne,
Could you confirm that these students tried to access projects AFTER an hour had passed since you granted licensing? Please know that it can take up to an hour for a new user to receive licensing after it has been granted.
Please have the students recheck and let us know when you get a chance.
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