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girlonfoot
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Can't Subscribe Oct 26, 2020 19:44:16 GMT

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Post by girlonfoot on Oct 26, 2020 19:44:16 GMT

Hello,
I have experimented with the free version, and I would like to purchase a small plan for my studio. However, on the sign-up page, I get stuck.

I have tried on to access the page on both chrome and firefox browsers, and on each I get a message to this effect: "www-cyborgllama-info.filesusr.com’s server IP address could not be found."

I am logged in with this email address (allen.sylvia@gmail.com), but I can't click on anything or see what to do next.

Thank you,
Sylvia

lizrad
Full Member

Posts: 145

Can't Subscribe Oct 26, 2020 19:50:35 GMT

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Post by lizrad on Oct 26, 2020 19:50:35 GMT

Hello,

Just checking, are you going to this address to sign up: www.cyborgllama.info/sign-up ?

From there, I click on either a monthly or yearly button and I am prompted to sign up for a subscription. I do not encounter the same problem.

Could you verify the URL of the page from which you are trying to make a purchase?

girlonfoot
Guest

Can't Subscribe Oct 26, 2020 22:52:03 GMT

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Post by girlonfoot on Oct 26, 2020 22:52:03 GMT

Yes, that is the address.

www.cyborgllama.info/sign-up

I can see the page as it should be for a brief second, then most of it disappears. On Chrome, I can then only see "very small plan", "small plan" and then "medium plan," and then under that a grey box with the phrase "www-cyborgllama-info.filesusr.com’s server IP address could not be found." In Firefox, the top is the same, and under that it says "Hmm. We’re having trouble finding that site. We can’t connect to the server at www-cyborgllama-info.filesusr.com."

I'm on a brand new Lenovo laptop, purchased just a few weeks ago.

lizrad
Full Member

Posts: 145

Can't Subscribe Oct 26, 2020 23:25:33 GMT

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Post by lizrad on Oct 26, 2020 23:25:33 GMT

Thank you for the information. I'm not sure why it would look that way to you and not to me

In any case, here are the direct links to the monthly and yearly options for the Small Plan:
buy.paddle.com/product/616802
buy.paddle.com/product/616782

girlonfoot Guest	Can't Subscribe Oct 27, 2020 1:21:19 GMT Quote Select Post Deselect Post Link to Post Back to Top Post by girlonfoot on Oct 27, 2020 1:21:19 GMT These links are working just fine. Thank you!

lizrad Full Member Posts: 145	Can't Subscribe Oct 27, 2020 12:45:10 GMT Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by lizrad on Oct 27, 2020 12:45:10 GMT Thank YOU for being patient - I am sorry for the delay in getting something that works to you!

Can't Subscribe

Post by girlonfoot on Oct 26, 2020 19:44:16 GMT

Post by lizrad on Oct 26, 2020 19:50:35 GMT

Post by girlonfoot on Oct 26, 2020 22:52:03 GMT

Post by lizrad on Oct 26, 2020 23:25:33 GMT

Post by girlonfoot on Oct 27, 2020 1:21:19 GMT

Post by lizrad on Oct 27, 2020 12:45:10 GMT

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