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Post by alzh5678 on Oct 31, 2020 21:38:16 GMT
I did my mega export and not all of my videos are on the export and they are not moving. I can hear everything but most of them are just a still picture and not of them playing.
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Post by lizrad on Nov 1, 2020 1:28:10 GMT
![]() Hello, We have some guesses about a few things that may be going on here, but need more information first. First: Only videos that appear in Collaboration Mode as part of EXPLICIT groups will appear in a mega-export. There is usually an "(Open)" 'group' to which no collaborators have been assigned. Those videos will not appear in a mega-export. Second: Please copy and paste the console log. Please be sure to only copy the log AFTER the export has finished. If you copy it before, it will not contain any information relevant to the problem. Screenshot instructions below. Please note that the 'Status:Sleeping' button is now labeled 'Copy Log'    Third: If you're comfortable doing so, please share the exported video file. You may attach it in a forum comment, or if you would be more comfortable, you may send the file to cyborg.llama.app@gmail.com. Fourth: If you're comfortable doing so, please share a brief (15-20 second) video of the beginning of the export process. Again, you may share this file to cyborg.llama.app@gmail.com if you would feel more comfortable. |
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Post by lizrad on Nov 5, 2020 4:43:38 GMT
To those that may experience a similar issue:
An export that produced still, unmoving videos was the result of exporting on a device with extremely limited hard drive space. Your computer will need enough hard drive space to cue up and load videos for their render. If a video is not able to properly load due to limited hard drive resources, it seems that videos will appear as a still picture in the final export.
The videos that were not included in the final export were not part of the explicit groups on the "Administrate" page. Only videos in Collaboration Mode in explicit groups (the groups that appear on the "Administrate" page) will be included in the mega export.
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Post by Tim on Mar 30, 2021 19:03:29 GMT
I am having problems with the videos staying still. In reference mode, only one window moves. When I export, only that video appears. However, when I click on the videos individual in "file view" they play. I thought the disc space issue might be and moved to another machine with what I thought had plenty of disc space--however, none of the originally videos that didn't move, moved. Any help would be great. Thanks!!!
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Post by lunchbox on Mar 31, 2021 2:30:12 GMT
Hi,
Do the videos play in other modes?
When you say "When I export, only that video appears" do you mean that no other videos are in the export or are there other videos, but they are not moving? Are there blank spots in the exported file that could accommodate the missing videos i.e. does the export appear to attempt to include the expected videos?
On the export page does the layout preview show the expected number of videos?
What do the videos that are not moving appear as? Do they show a single frame, or a solid color?
By "file view" do you mean Google Drive?
Does it behave the same in both Firefox and Chrome?
Could you maybe post some screenshots of the following: 1. Reference Mode Page In App (W/Annotations indicating which videos are not moving) 2. Export Project Page In App 3. Exported Video File in a media player (W/Annotations indicating which videos are not moving)
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