access and projects

1. Follow the troubleshooting steps on the troubleshooting page of the website for licensing problems. We suggest truly going step-by-step and share screenshots back and forth - we find this reduces the misunderstandings between primary and secondary users.
2. This sounds like the authentication loop. It is the first item on the troubleshooting page of the website. You can have your students refer to directions there, or else share any of the "Get Started" tutorials with them.